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Self-Service Resources
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User Guide
Complete documentation for all features.
Video Tutorials
Step-by-step video walkthroughs.
API Documentation
Technical reference for developers.
FAQ
Answers to common questions.
Frequently Asked Questions
Quick answers to common questions
How do I get started with OmicsCare?
Getting started is easy! Contact our sales team to schedule a demo, and we'll guide you through the onboarding process, including training and integration with your existing systems.
What file formats does OmicsCare support?
OmicsCare supports all standard genomic file formats including VCF, BAM, FASTQ, BED, and more. We also support custom formats through our flexible import system.
Is my patient data secure?
Absolutely. We use enterprise-grade encryption, maintain HIPAA compliance, and follow strict security protocols. All data is encrypted in transit and at rest.
Can I integrate OmicsCare with my EHR system?
Yes! OmicsCare integrates with major EHR systems including Epic, Cerner, and others through HL7 and FHIR standards. Our team will assist with the integration process.
What kind of training do you provide?
We offer comprehensive training including live webinars, on-site training sessions, video tutorials, and detailed documentation. Ongoing support is available 24/7.
How often is the variant database updated?
Our variant databases are updated weekly with the latest information from ClinVar, COSMIC, gnomAD, and other authoritative sources.
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Critical Issue? Need Immediate Help?
For urgent technical issues affecting patient care, contact our emergency support line.
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